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Customer Service

Shipping, Returns, Audiobooks

*NOTE if you are using an Apple mobile device like the iPad or iPhone, you will need to download the audiobook to a PC or Mac with iTunes installed, then unzip the downloaded file, Then import the extracted MP3 Audiobook files to your iTunes Library(Instructions for Importing can be found here) and sync the desired Apple Device. (instructions for syncing iTunes with your apple device can be found here)


DOWNLOAD & TRANSFER INSTRUCTIONS

After you purchase a Digital Audiobook you will receive an order confirmation email, that contains a link to download your digital audiobook files. see example here.

Click the (Download Files) Link to start the download.

  1. Go to the folder where the Audiobook was downloaded
  2. Double click the Zip file to extract the Audiobook files (Windows: right click Zip file icon then click extract)

If you could like to watch a short video i explain the entire process, Click Here

  1. Launch iTunes.
  2. Click File > Add File to Library.
  3. Browse to your audiobook file's location.
    Note: Depending upon your version of Windows, your Audible files may reside in either of these locations:
    • Windows Vista/7/8/10 - C:\Users\Your User Name\Documents\Downloads
    • Windows XP - C:\Documents and Settings\Your User Name\Documents\Downloads
    • Mac OsX Finder>Downloads
  4. Highlight the audiobook(s) you wish to import.
  5. Click Open.

**If you have any questions regarding the digital audiobooks you can contact us here**




Shipping & Delivery

All orders will be sent out via USPS or UPS. Please allow 7-10 business days for shipping. Please note that on holidays and around holidays this can delay shipping time. If you have any questions please track your order online or if you need help email us at orders@knowthecausestore.com or call our office. 972 772-0990.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns & Replacements

Please note that once orders are processed that all sales are final. We do not accept returned items unless the product was damaged or incorrect, in that case we will replace the item within 30 days of the purchase. All items are non-refundable.

Returns Policy

Please note that once orders are processed that all sales are final. We do not accept returned items unless the product was damaged or incorrect, in that case we will replace the item within 30 days of the purchase. All items are non-refundable.

If you have any questions please feel free to email us at orders@knowthecausestore.com

Mediatrition, Inc
P.O. Box 551
Fate, TX 75132

 



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